What information do you collect and how do you use it?
Information You Provide
When you visit our Services, you may provide us with certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions, sizing information and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others. We collect this information at various places on our Services, such as when you check out with your online order; engage with our mobile applications; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys; join Sak Lakay; enter contests or sweepstakes; or interact with special-event or program offers. We may also collect information that you provide on our Services about people you know. For example, we collect your gift recipient’s contact information to process your gift orders .We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf (so please only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you).
Information Your Devices Provide Automatically
When you interact with our Services, we obtain certain information by automated means, including the following:
Location Information: We may obtain information about your location when you access or use our Services: for example, via your browser information and other similar device or browser attributes (like IP address), our store locator page, or our mobile applications.
Navigational Information: When you access our Services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
Device Information: We also may obtain information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
Information Derived Through or Provided by Others
Affiliated entities, sister brands, vendors, social media networks, and advertising networks may provide us with, or supplement, information about you. We may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve our business, and transact business.
How We Use the Information We Obtain
We use the personal information we obtain through the Services to:
- deliver our Services
- process your online orders;
- facilitate payment and transactions;
- create and manage your online account;
- personalize your online experience with content and offers that are tailored to your interests;
- provide customer service and respond to your inquiries and requests;
- include you in surveys and contests;
- enable you to post your content, such as comments, images or videos;
- facilitate networks of online social activity centered around our products and services;
- improve our Services, the manner in which offers are made on our Services, and the interactions and experience visitors have with our Services;
- enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment;
- market our products and services that may be of interest to you; and
- create aggregated, pseudonymized or anonymized information for statistical purposes.
Third Party Analytics and Personalization Services
We may use third-party analytics and personalization services to analyze site metrics and performance, analyze our visitors’ preferences, and serve personalized content to you through the use of some or all of the technologies described above, such as cookies and clear gifs.
How is technology used to serve your advertisements on other online services and what choices do I have in sharing my information?
On our Services, we and third parties may collect information about your online activities to provide you with advertising about products and services tailored to your interests. We contract with third-party advertising companies, which may collect information about your use and interactions with the Services, over time and across third-party websites and online services, for use in delivering tailored online display and banner advertising to you on other websites and online services. To serve this advertising, these third-party companies place, use, or rely on the technologies described above, including cookies, clear gifs, device identifiers and similar technologies to obtain information about customer interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve you ads that are targeted to your interests.
You can specify your preferences over the use of some of these technologies by opening Cookie Preferences to view or change your preferences (to address future cookie placement).
You may also specify your preferences through a centralized registry. To learn about how to opt out of interest-based advertising, in general, simply send an email to [email]. Your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers like us and other businesses.
Our Services do not respond to “Do Not Track” signals.
How do your Services interact with third-party services and content?
We link to third-party sites and services, or otherwise display third-party content through our Services, for your convenience and information. These third-party sites and services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked third-party sites and services are not owned or controlled by us, we are not responsible for these third parties’ information practices.
Here are examples of the types of third-party content and services available through or via our Services:
What information do you share with or disclose to third parties and sister brands?
We may share information about you with certain third parties, as described below, and as otherwise described in this Policy. We do not sell or otherwise share personal information about you, except as described in this Policy.
We may share the information we collect about you, such as your postal and email address, customer preferences and purchase history, with affiliated entities that operate our sister brands so they may market to you. Such sister brands include Bath & Body Works and White Barn Candle Co. We will obtain your consent to this sharing to the extent required by applicable law.
Service Providers and Contractors
We may share personal information with third-party service providers and contractors whom we engage to provide services to us, such as fulfilling orders; processing payments; providing customer service through chat features; monitoring activity on our Services; delivering surveys and related analysis (which could be combined with Services usage analytics); maintaining databases; hosting and operating our microsites, mobile websites and mobile applications; administering, sending and monitoring emails and text messages; serving online advertisements as described above; and providing consulting services.
We may share your personal information (such as your name, postal address, and summary purchase information) with other merchants and merchant exchanges who may use this information to send you offers for their products and services. We will obtain your consent for this sharing to the extent required by applicable law. If you don’t want this information shared with these merchants and exchanges, please email us at [email protected].
We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we’ll share your email address with the specific third party in question. Please review the privacy policies of these third parties to learn more about how they treat your personal information.
Law Enforcement and Emergency Response
We also may disclose personal information about you (a) if we are required to do so by law or legal process (such as a court order or subpoena); (b) in response to requests by government agencies, such as law enforcement authorities; (c) to establish, exercise, or defend our legal rights; (d) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (e) in connection with an investigation of suspected or actual illegal activity; or (f) otherwise with your consent.
Sale or Merger
We reserve the right to transfer your information in the event we sell or transfer all or a portion of our business assets (including, without limitation, in the event of a merger, acquisition, joint venture, reorganization, dissolution, or liquidation).
What choices do I have over how my information is used?
We offer you certain choices in connection with the personal information we obtain about you.
You may opt out of the Sak Lakay email list by following the instructions located at the bottom of each commercial email or by simply replying to the email you receive. Similarly, if you have joined Sak Lakay, you may receive Sak Lakay emails. If at any time you’d like to stop future delivery of Sak Lakay email offers, simply follow the removal instructions located at the bottom of each Sak Lakay message. If you opt out of the Sak Lakay email lists, we may still send you operational or transactional messages, such as password-reset or account related information, from the relevant brand or line of business.
Mobile Text Messaging
If you’ve signed up for mobile text messaging offers but later decide you no longer wish to receive these offers, simply follow the opt-out instructions included in the mobile message.
Mobile Push Notifications/Alerts
With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
You may have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device or, for some devices, by adjusting the permission settings for our mobile apps to access your location information.
Please keep in mind that Sak Lakay is a separate and stand-alone program, which you may join by visiting the Sak Lakay website or mobile application. Accordingly, your opt-out preferences for Sak Lakay won’t affect your Sak Lakay preferences (and vice versa). Please specify those preferences separately.
How do I update my personal information?
You may update or modify your billing- and shipping-related information, and other account information, by logging onto our Services (e.g., Your Account on the Sak Lakay website, or Edit Profile on your Sak Lakay account). You may also update or modify your postal mailing information.
How do you protect personal information?
We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Our administrative safeguards include implementing, maintaining, and training employees on company privacy and information security policies and procedures. Our physical and technical safeguards include maintaining physical security policies and standards to protect company systems and data, and a cybersecurity program overseen by our technology partner NAOSSOFT executive leadership team.
Do you collect information from minors?
Our Services are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13) (or other relevant ages, which may apply by virtue of applicable law) through our Services. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe a child under such age may have provided us with personal information, please contact us as specified in the “questions or concerns” section of this Policy.
Where is personal information stored and processed?
Our technology partner NAOSSOFT has their hosting in New Jersey, USA.
Questions or concerns
If you have any further questions about details mentioned in this policy, please reach out to us using the following contact information:
How do you communicate updates to your Policy?
This Policy may be updated periodically to reflect changes in our personal information practices. Changes to the Policy will be posted on this page. For significant changes, we will notify you by posting a prominent notice on our Services indicating at the top of the Policy when it was most recently updated.
You may opt in to our programs by signing up in the manner invited for an individual program. And you can opt out of these programs by contacting our Customer Care team via Contact Us at ValerieATsaklakay.com.