Need to make a return? No problem!
NO REFUNDS! All sales are final! Exchange or store credit only within 15 days of purchase. Items must be returned unwashed, unworn, undamaged, and with tags attached, accompanied by the invoice.
Please Note: Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
HOW DO I RETURN BY MAIL?
- A return form is included in each package. If you have lost your return form, you can print a blank copy from our website.
- Fill out all of the required information on the return form including your order number, SKU number (found on the tag or sticker) of the items you are returning and the return code.
- Securely pack your merchandise, return form and invoice in a box, envelope or bag of your choice. Please use the original packaging if possible.
Once your package is ready, choose a mail carrier, pay for postage, and send to the address below:
You may also request a return by emailing us at [email protected].
We strongly recommend that all returns be sent with a traceable carrier such as USPS, UPS, or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to us. Return shipping is not refundable.
Sak Lakay is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns to us.
Once the return has been received and processed by our warehouse, you will receive an email with the subject line “Notice of Refund” which is a copy of the refund for your records.
The refund will be processed back onto the original method of payment used for purchase, and can take up to 5-7 business days after your return has been received.
Original shipping costs incurred are non-refundable.
Online returns are eligible for a refund of the merchandise only.
CAN I RETURN OR EXCHANGE ITEMS ON FINAL SALE OR PROMOTIONS?
All items listed as promotion and on sale 10-80% off or on an equivalent promotion are final sale and cannot be returned.
All items found in the Sale Section are final sale. This will be indicated by a Final Sale badge or written on the product description or promotion.
All items purchased on sale or under promotions (Buy 2 Get 1 Free, Buy 1 Get 1, Buy 1 Get 1 for $1, Buy 1 Get 1 Free, etc) cannot be returned or exchanged.
HOW DO I RETURN A DAMAGED ITEM?
If you receive a damaged or defective item in your order, please reach out to our Customer Service team at [email protected] and include a photo of the item. We will do our best to replace the item if it is still in stock.
All exchanges are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny a refund if it does not meet the conditions of our return policy.
STILL NEED HELP?
Our Customer Service team is here to assist you with anything you need! Reach out to us via email at [email protected].